Privacy Policy

1. Introduction

BistroCircle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform and related services ("Service"). Please read this policy carefully.

2. Information We Collect

We collect information in the following ways:

Information You Provide

• Account registration data (name, email address, password)
• Restaurant information (name, address, location data, operating hours)
• API credentials and integration configurations
• Billing and payment information (processed securely via Stripe)
• Communications you send to our support team

Information Collected Automatically

• Usage data (pages visited, features used, session duration)
• Device and browser information
• IP address and approximate location
• Log data and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process payments and manage your subscription
• Send service notifications, updates, and support communications
• Enable AI agent functionality for restaurant order management
• Generate analytics and billing reports
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations
• Respond to your requests and inquiries

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating the Service (e.g., payment processors, cloud hosting providers, analytics services)
• Third-Party Integrations: APIs and services you choose to connect to through BistroCircle, subject to their own privacy policies
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• With Your Consent: In any other circumstances where you have given explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and maintain your session. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the Service. We use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: To understand how users interact with the Service
• Preference Cookies: To remember your settings and preferences

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage of sensitive credentials, regular security assessments, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account termination, we retain your data for up to 30 days to allow for data export, after which it is securely deleted. We may retain certain records longer as required by law or for legitimate business purposes such as fraud prevention.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your data in certain circumstances
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@bistrocircle.com.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through BistroCircle.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: